Review : TheBookDepository to Malaysia *Updated*


Hey guys,
I think I need to update this post, it's been 8 years since I wrote this original post about The Book Depository review and people keep coming to this particular post when they are having problems with TBD or thinking about buying books there + worried about the shipping all the way to Malaysia. 
  • I first started to buy books from TBD in 2011
  • I ordered 12 books from them - 13 orders
  • In which, 1 parcel was missing and I got a full refund (in 2011)
  • Other books arrived safe and sound
  • I also ordered a book during covid19 pandemic in Sept 2020 and got the book a month later in Oct
These are some of the books that I bought from TBD (in 2 orders) :



So let me update this posts : 
  • Shipping : Yes, they are still sending books without any shipping fees. From what I can see, whenever I bought 3 books, 3 different individual parcels will arrive, they were never packed into one parcel. I think that's how they manage to send parcels for free (I'm assuming). So don't worry about the postman can't send your parcel safely when you are not at home. As long as you have a 'locked mailbox', those parcels will be safe. Pos Malaysia will deliver it to your home.
  • Is is safe to send it to your uni/office ? : Reminder, anyone can take your parcels. No one will have to sign anything, so if you trust your co-workers or peoples from your mailing centre, please do so. But you can't blame anyone when it goes missing. 
  • Book quality : They are all new books, I don't think they are selling second-hand books. 
  • Tax : No tax fees. You just have to pay for the book.
  • How long it will take? : I once received a book 2 weeks after I bought it, and I once received a book 2 months after I bought it. So it depends on the shipping situation I guess.  
  • How to pay for the books : Credit/debit card + Paypal
  • Lost/missing parcels : Please write to their support centre after 2 months of the order. I'm not sure how they deal with this problem nowadays. In the older day (several years ago), I once lost one order and I asked the support centre. They gave me a full refund. I did double checked my address and my mailbox was locked, so I genuinely didn't receive any parcels. No lost parcels afterwards.

For me, TBD is still the best place to buy books online.
They are way cheaper (with sales), and free shipping. Cheaper than books sold in book stores in Malaysia. Plus, you can find books that are not sold here / hard to find locally (especially the graphic novels and visual books). I don't mind waiting longer ❤

*

Old post written on the 23rd March 2012 :


Yeay! 2 weeks ago I ordered this book from depositorybooks and it arrived last weekend from the UK.

With :
1. Free shipping
2. Fast delivery
3. Discount

*

This is my second attempt with depositorybooks. I've been searching for online websites that sell books and offers free shipping, and depositorybooks caught my eyes. Several months ago, I ordered 2 discounted graphic books from depositorybooks but it never arrived. After 2 months of waiting, I reported to them about my books and got full refund in a week. Pretty neat. No fuss.

Email I received :
Dear Azreen,
I am very sorry to hear that your order has not yet arrived; As this is clearly overdue we are happy to offer you a refund or a replacement whichever you prefer? 
Kind Regards,
Customer Advisor

*

2 weeks ago, I decided to try it again. I was not convinced that their management is bad, because I've read several good reviews about this website *and they offer free shipping! Who would refused to that? So I ordered again anyway.  I was willing to give a second chance to answer my curiosity! :E

Payment made via Paypal and credited to maybank2u, which was super easy. Postage fees = free. Ordered, confirmed and waited. It arrived home after 2 weeks. Satisfied :)

*

Amazon doesn't do any shipping to Malaysia, which is really annoying. Imagine having to be rejected by Audible.com *subscribe online audio books, because I am from Malaysia. They don't even have to post the audio books to me, it's completely digital, what's with the address rejection? It annoys me. Maybe they would rather having me downloading it from Torrent than pay for renting fees. If Amazon doesn't do international shipping to Malaysia, I don't even have to start on overpriced shipping cost, do I? They also only accept credit cards. I feel secured using Paypal than credit cards.

*

MPHonline does offers discounts on books. But the shipping price will make your books priced the same as buying from the bookstore. So what's the point of buying books from virtual bookstores? So I stopped using MPHonline afterwards. + books variation is also limited. No fun.

*

Anyhow, I did read some bad comments on depositorybooks. So, it depends on your luck! Just be patience, they offer full refund, you won't lose anything and you'll gain experience. Try to take from the good side of everything :)

67 comments on "Review : TheBookDepository to Malaysia *Updated*"
  1. Azreen, do you mean http://www.bookdepository.co.uk/ ? Or is this another website?

    (I've only had experience with the site ordering from the UK. And found them to be excellent. :D)

    ReplyDelete
  2. Yes Aneesah, that's the one!

    :D

    ReplyDelete
  3. Hi Azreen,

    I've never bought from bookdepository. but i have bought from mphonline a few times, and I got my Hunger Games trilogy from there at a discounted price, plus some other items, and the total plus shipment is more cost-saving than buying them off the rack. I usually will buy a few items so that I'll only pay for the shipping fee once.

    For mphonline, if you buy more than RM180 worth of items, they will waive the shipping fee of RM7, so if you wanna get something worth at least that much, go for it :)

    ReplyDelete
  4. how about the currency? ringgit to pound i presume? how is that possible? mind to share?

    ReplyDelete
    Replies
    1. Just use xe.com to check on the pricing in Ringgit.
      They also use USD, but most books got discounts,
      so it is cheaper than what you have here, locally (*sbb no shipping fees+discount).

      Delete
  5. How is the book quality ?

    ReplyDelete
    Replies
    1. Book's quality?
      The same as those books in the bookstores - they are same books after all.

      Delete
  6. hi �� i kinda need help here. i know it offers a free delivery but is there any additional fee like tax from malaysia or sth ??? thanks ��

    ReplyDelete
    Replies
    1. No, no extra fee or tax. Just pay for the book <3

      Delete
  7. hi..recently i brought book from them. Nearly 1 month ,i still not received the book.They ask me to check local sorting office.how to check?

    ReplyDelete
    Replies
    1. No, usually if the postman came and can't give the parcel to you, they will leave a note saying that you need to pick it up at the nearest local official postoffice where they keep things, not the small-small post offices.

      And usually it might take 2 weeks to more than a month to arrive from UK.
      I wrote a complain after 2 months overdue and got the refund. So maybe you need to wait several more weeks, perhaps? :)

      Delete
  8. I've only started using TBD and I'm still waiting for my parcel to arrive, although it has already been 2 weeks (but I hear some goes up to 3 weeks, so I'll wait a little more :P ).

    As for MPHonline, this is my second time using their service and I really liked it, once you become a MoRewards member (you have to buy up to RM 120 books and you are automatically signed up as member in your next purchase that lasts for a year), the shipping fee is waived and plus their discounts, I would say it's pretty worth it too. The only downside is their limited book titles, but other than that, their service is great!!

    ReplyDelete
    Replies
    1. I used TBD so many times by now I lost count :D
      Their books are always on offer, shipping is forever free.
      It takes time for them for the shipping process, but I don't mind waiting :D

      I just bought 3 more illustrated children books last month and it arrived safely.
      Hope you received yours !

      Delete
  9. hai. book depository ni pakai pos apa ye kat malaysia?

    ReplyDelete
    Replies
    1. Pos Malaysia akan hantar kan ke rumah, tp international post dr UK.

      Delete
  10. Replies
    1. My version = "Payment made via Paypal and credited to maybank2u, which was super easy."

      Delete
  11. Hai Azreen macam mana nak check buku TBD sbb dah x sampai dalam 2 months gak? N dah email dah they told me to check Kat nearest local sorting office? Kat mana local sorting office ni? Kalau Saya duduk Kat Sungai buloh, so kena check dekat pos malaysia Sungai buloh? N how to tell them to find our parcel if parcel kita ni xde tracking number ye??? Please help me 😢

    ReplyDelete
    Replies
    1. Hi Azizi,
      1. Mmg buku2 dari TBD tiada tracking, sebab tu free shipping. Dorg akan post satu per satu individually, mcm hantar surat biasa. Jadi kalau tak sampai mmg tak boleh track buku nya. Jd tiada note dr Pos Malaysia, dan tiada tracking.

      2. Biasa nya local sorting ni ikut location delivery kita. Kalau biasa surat2/parcel2 dr PosLaju tak dpt dihantar ke rumah, dia hantar ke mana? Then situ lah nearest sorting office. Tapi, even kalau pergi sana pun, mcm susah utk dorg detect kan, sbb tiada tracking ID. Tp boleh cuba ke sana tanya juga.

      3. Sy pernah hilang satu buku yg minta deliver, tak sampai2, jd sy report dan kemudian sy dpt full refund. Mmg buku tu tak tiba sampai ke sudah. Tp tu beberapa tahun lepas, sy tak pasti mcmana dorg selesai kan issue hilang buku skrg. Mungkin bila dah ramai sgt duk report hilang buku, susah dorg nk percaya dan pulangkan duit setiap report (sbb mungkin scam). Mungkin boleh try pergi sorting office dulu tanya, dan kalau takda juga, baru boleh tulis email customer service utk follow-up report semula.
      Tapi, kalau mailbox tak dikunci, ada possibility buku hilang, bukan salah delivery services/TBD.

      4. Apa yg boleh buat utk next time order : double check alamat pastikan betul dan mailbox kena kunci supaya barang tak dicuri.

      :)

      Delete
  12. Also if betul org tu ada tinggalkan note, knp Saya X dpt pun :(

    ReplyDelete
  13. Interesting! Tq for your review for Book Depository sgt berguna.

    ReplyDelete
  14. hi ive ordered a couple of books from TBD and i'm wondering if the books you bought from TBD were delivered using Royal Mail or some other mailing company. i'm just trying to make sure because i set my UNI's Mailing center as the mailing address and since the parcel will not be having any tracking number, i need to be sure with the name of the mailing company. besides, ive been told that any parcel from the UK is delivered using Royal Mail. Thanks for your help.

    ReplyDelete
    Replies
    1. Hi Azra,

      I dunno, whichever shipping company they use in the UK, when they reach Malaysia, Pos Malaysia will deliver it to the location. So I think they just use normal international shipping, not under any private shipping companies.

      To be safe, just send it to your house, because anyone can take the parcel when it arrive at your UNI, no one need to sign anything (and you can't blame the postman/the receiver if it goes missing).

      I used TBD over 5 times since I first started to use it, and parcels were inserted into my locked mailbox safely :)

      Delete
  15. Tried it for the first time with 5 books...none arrived and they have no tracking number whatsoever and they insisted that i check with my local post office. Without any reference / tracking number, as expected, Pos Malaysia couldn't help. So they have to re-order and resend the books which i will have to wait another 15 days minimum. Will see if any of the books arrive this time. Will update.

    ReplyDelete
    Replies
    1. Soo... have you received your books yet ? :)

      Delete
  16. Hi Azreen, yes the books have arrived finally!! The second replacement shipment that they sent arrived one week after the first shipment...which meant that I got two copies of all the books I bought. Informed Book Depository on this and they told me to just keep the extra copies...so sent it to the community library. So they do deliver your books but after this experience, will have to say that you have to be prepared to wait for at least 3 weeks to more than a month...which is a bargain considering the price you get.

    ReplyDelete
    Replies
    1. Oh yes, I suggest to wait from 2 weeks to 2 months before contacting their Customer Service because they are using normal international postage and it can take awhile.

      What's the rush :D I don't mind waiting, they offered free shipping and I know international parcels can take awhile.

      Delete
  17. Thank you for the review.
    I haven't try BD before however I'd like to share my experience with AmazonUS on books purchase recently.
    Ordered & paid on 9th Aug & the package safely arrive on 20th Aug. Take note that I'm using AmazonGlobal Expedite Shipping, one of their 3 options (Standard, Expedite & Priority courier shipping.

    ReplyDelete
  18. Thank you for this post! I ordered a book from them and it's been a month yet I still haven't received it. I'll wait for another month before I email them about this issue :)

    ReplyDelete
  19. how do you track down your parcel since they do not provide it and they did not ask for your phone number?

    ReplyDelete
    Replies
    1. You don't.
      Just like basic shipping with stamp, you can't track the parcel. That's why the shipping is free. You just wait like the old days. The postman will put in your letter box, that's all.

      Delete
  20. Assalam.. Dia ada print nombor telefon kita tak sekali dengan alamat? Ke nama dan alamat sahaja?

    ReplyDelete
    Replies
    1. Biasanya nama dgn alamat saja.
      Takde contact by phone. Pos biasa.

      Delete
  21. Thank You. Your review about TBD really helped me to clear all the doubts. Very informative content.

    ReplyDelete
  22. Hi Azreen, I have used PopBox address in Subang Jaya for collection and I just realised that I'll not be notified because they didn't have my contact number. Postman could have tried to contact me if my contact was there T_T Their FAQ page mentioned that there'll be tracking number for high value items using DHL etc, but how much is high value?

    ReplyDelete
    Replies
    1. Hello Mei, I just noticed this comment.
      No, the postman won't notify you. They will just put the parcel (book) in your mailbox, if it's too big, they will put a notice to let you know about where to pickup the parcel.
      I don't know about high value items tho.
      Hope you've already received it !

      Delete
  23. Hye boleh tk bagi contoh email untuk contact customer service dia tu untuk complain tentang buku yg tk smpi lgi.

    ReplyDelete
  24. Hi Azreen,since I'm staying in a condo and my mail box is kinda small for books to be pushed through the hole. What will happen to my order if the postman can't place the parcel into my mailbox?

    ReplyDelete
    Replies
    1. I think they will leave a pickup notice for you to pick up the book at the post office in your area.

      Delete
  25. Hi Azreen. I just made my first order from book depository on 6 May 2020 and the parcel was dispatched from UK on 13 May. The parcel is expected to reach me in 10-20 days. However, after almost a month waiting, the parcel still has not arrived, so I contacted their customer service. They reply promptly and asking me to give 5-10 extra days for the parcel to arrive since this Covid 19 thing is affecting the delivery period. The parcel still has not arrived. Perhaps I should give it one more month before contacting their customer service again.

    ReplyDelete
    Replies
    1. did you received your book already??

      Delete
    2. May i know have you received yours? Because my book dispatched on the 29May and i have yet to receive mine till today.

      Delete
    3. Hi, I order my books on june 19 too, and its august now,still no news on my parcel :(

      Delete
    4. hi, to anonymous wrote on 22 august, have u receive your book? Now is November already.

      Delete
  26. The poslaju in our area doesn't really do delivery so without the tracking number how do i know if my book arrived? And does BD free shipping include east malaysia?

    ReplyDelete
    Replies
    1. Why would Pos Malaysia doesn't do delivery without tracking ? I'm not sure about this, but I sent Patreon rewards to people all over Malaysia (still using stamps and normal small parcel, it all arrives).

      Bookdepository offers free shipping all over the world probably because they use normal shipping with no tracking (like the old days). It takes super long time, and we wouldn't know when it will arrive, but eventually it does :)

      Delete
  27. Hi, I just nak share yg sekarang TBD akan beri order number and we can check the status order online. So, xde masalah utk track buku yg kita order skrg ni.

    ReplyDelete
    Replies
    1. That is wrong. The book is still untracked. It will just update where they have sent out or still in processing.

      Once dispatched, no tracking at all. I have ordered 4 books a month ago. 1 dah sampai 2 minggu lepas. 3 dah hilang.

      Delete
  28. Ouh.... So dptla tracking dri masa ke semasa mana buku tu, camtu ke?

    ReplyDelete
  29. Thank for the info. Waiting for mine. 20 days already.

    ReplyDelete
  30. Hi azreen, they don't send it to the house directly? They just place it in the mailbox? 😱 I have a bunch of questions

    What if it's stolen? What if it can't fit in my small mailbox? What if they lose it 😭😭😭 anyway they said mine would come by the first which is today but haven't seen any mailmen around sadly .

    ReplyDelete
    Replies
    1. Yes, just like normal letter/parcel. They will send it directly in your letterbox. Just make sure it is locked/safe from the rain.

      If the book is big/thick and they can't put inside your letterbox, they will leave a pick-up notice and ask you to come to the post office to pick it up (I had one of that once).

      I live in an apartment, so I always receive it normally in my letterbox. Never had any experience where postman just leave my books at gate/door.

      During covid phase it will take longer time. Just add 1-2 months.

      Delete
    2. Thanks for replying azreen 😭 I wanna buy more books but my mom will kill me if I bought more before one even arrived haha

      Delete
  31. Hi azreen , I'm back! I wanted to ask if you've ever ordered anything once and then ordered another book, but got the newer books you ordered first? Because I just placed another order on books before I received my previous order. Btw do they pack evrybook seperately? Not in a single box if I order more than 1?

    ReplyDelete
    Replies
    1. Yes, they will send all books separately, depending on where the nearest stockist available. That's how they provide a free shipping because it is cheaper for them to send individual books.

      If your latest order came from the nearest stockist, you might receive them before the previous order, so yes !

      Delete
  32. I request not to purchase the book in book depository its better to purchase in any other website rather going for this. They can't even provide the order status and updates. They can't provide a single book even after 1 month from the day you purchase.
    Don't waste your money and time by purchasing in Book Depository

    ReplyDelete
    Replies
    1. 1) If you aren't patient enough to wait, then yes, please don't buy from Book Depository.
      2) If you don't have a secure letter box, please don't buy from Book Depository.
      3) If you need to track every single purchase, please don't buy from Book Depository.

      The reason they can send books for free is because they use the old school way to ship the order, like the normal stamp posts. It might takes 1-2 months, but it will arrive eventually. It is not waste of time if you aren't rushing it. They are not Amazon.

      Delete
  33. Just wanna say yours is the single most useful post about buying on BD, aaaand this thread is on fire! Wish I'd thought about researching and reading this before I impulse-bought a bunch of books, order despatched on 17 Nov so I suppose I will have to wait till 2021�� wish me luck! And strength...

    ReplyDelete
    Replies
    1. Yes, I noticed that people keep on visiting this blog for this post alone and this was originally written in 2012 ! :F

      I think mostly because of the shipping issue.
      But trust me, just chill and wait for the books like the old days, they will surely come just a bit too slow for people in this days lah.

      It will be fun when you keep on receiving random books that you ordered when you check your letter box. Wish you all the patience in the world <3

      Delete
    2. Omg you are the first person I had to tell, guess what arrived in the mail today!!!!!!!! (Or maybe yesterday when I didn't check my letter box...) Thanks to your blog, it's my BD good luck charm =D

      Delete
    3. Yeaaaay, best kan ? Random books that you ordered will keep on popping up in the mailbox and it feels like the mailbox had its great function back (other than bills and more bills).

      Delete
  34. Macam mana nak buat aduan kalau buku belum sampai?

    ReplyDelete
    Replies

    1. If dah check semua di FAQ : https://www.bookdepository.com/help , boleh try isi form di sini : https://www.bookdepository.com/contactus

      Delivery boleh amik masa 10 hari - up to 2 months yaaa (sbb covid19).

      Delete
  35. Okay, thanks, kalau ikutkan tarikh penghantaran buku saya sepatutnya dah sampai kemarin, tp still x sampai, so I decided tunggu until 1 months baru buat aduan, saya just harap buku tu sampai dlm bulan ni, It's really important book for my thesis🤧

    ReplyDelete
  36. Just want to share my experience with TBD so far. Usually it'll take about a month, more or less for the books I purchased to arrive. Since I don't really mind waiting, I'm more than happy when the books arrives at my home. I've lost count on how many books that I bought, so many lah! Most of them are light novels which are really difficult to find in any Malaysian bookstore. The best thing about TBD is they also sometimes offer occasional discounts on top of those already low priced books! Absolutely love it. I had no complains. Sincerely from a happy and loyal customer ;)

    ReplyDelete
    Replies
    1. Omygod, thanks for leaving a positive feedback !

      I completely agree <3 I'm not their spokesperson, but TBD has always been my go-to book store when I want something hard to find (esp graphic novels and special edition).

      Delete