- I first started to buy books from TBD in 2011
- I ordered 28 books from them (16 orders)
- In which, 1 parcel was missing and I got a full refund (in 2011)
- Other books arrived safe and sound
- I also ordered a book during Covid19 pandemic in Sept 2020 and got the book a month later in Oct 2020
- I ordered again during the pandemic on the 23rd April 2021, I received the books on 25th May 2021. This time the postman left it right in front on my apartment door (anyone can actually take it - but thankfully another postman was sending other parcel and we noticed the parcel). I ordered 3 books by Beatrice Blue from the same publisher, they were bigger than A4 size but quite thin, so they were packed together in 1 parcel.
- I ordered the last Carlos Ruiz Zafon's book on the 30th Jan 2022 and received my book on the 15th of Feb (around 2 weeks later)
- Shipping : Yes, they are still sending books without any shipping fees. From what I can see, whenever I bought 3 books, 3 different individual parcels will arrive, they were never packed into one parcel. I think that's how they manage to send parcels for free (I'm assuming). So don't worry about the postman can't send your parcel safely when you are not at home. As long as you have a 'locked mailbox', those parcels will be safe. Pos Malaysia will deliver it to your home.
- Is is safe to send it to your uni/office ? : Reminder, anyone can take your parcels. No one will have to sign anything, so if you trust your co-workers or peoples from your mailing centre, please do so. But you can't blame anyone when it goes missing.
- Book quality : They are all new books, I don't think they are selling second-hand books.
- Tax : No tax fees. You just have to pay for the book.
- How long it will take? : I once received a book 2 weeks after I bought it, and I once received a book 2 months after I bought it. So it depends on the shipping situation I guess.
- How to pay for the books : Credit/debit card (default) + Paypal (You can change to Paypal payment after you set the currency setting to USD$ )
- Lost/missing parcels : Please write to their support centre after 2 months of the order. I'm not sure how they deal with this problem nowadays. In the older day (several years ago), I once lost one order and I asked the support centre. They gave me a full refund. I did double checked my address and my mailbox was locked, so I genuinely didn't receive any parcels. No lost parcels afterwards.
Yeay! 2 weeks ago I ordered this book from depositorybooks and it arrived last weekend from the UK.
With :
1. Free shipping
2. Fast delivery
3. Discount
Dear Azreen,
I am very sorry to hear that your order has not yet arrived; As this is clearly overdue we are happy to offer you a refund or a replacement whichever you prefer?
Kind Regards,
Customer Advisor