NOTE: Book Depository closed down in 2023, so Amazon bought it, then decided to close it down - perhaps to remove one of its biggest competitors. I hate you, Amazon. TheBookDepository, there is nothing like you T^T
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Hey guys,
I think I need to update this post, it's been 8 years since I wrote this original post about The Book Depository review and people keep coming to this particular post when they are having problems with TBD or thinking about buying books there + worried about the shipping all the way to Malaysia.
- I first started to buy books from TBD in 2011
- I ordered >30 books from them (18 orders)
- 1 parcel was missing and I got a full refund (in 2011)
- Other books arrived safe and sound
- I also ordered a book during Covid19 pandemic in Sept 2020 and got the book a month later in Oct 2020
- I ordered again during the pandemic on the 23rd of April 2021, and I received the books on the 25th of May 2021. This time the postman left it right in front of my apartment door (anyone can actually take it - but thankfully another postman was sending another parcel and we noticed the parcel). I ordered 3 books by Beatrice Blue from the same publisher, they were bigger than A4 size but quite thin, so they were packed together in 1 parcel.
- I ordered the last Carlos Ruiz Zafon book on the 30th Jan 2022 and received my book on the 15th of Feb (around 2 weeks later)
- I preordered Hanya Yanagihara's To Paradise in Nov '22, it was released and posted on the 1st of Jan 2023 and arrived in my letterbox less than 3 weeks later.
These are some of the books that I bought from TBD in 2 different orders :
So let me update this posts :
- Shipping: Yes, they are still sending books without any shipping fees. From what I can see, whenever I bought 3 books, 3 different individual parcels would arrive, they were never packed into one parcel. I think that's how they manage to send parcels for free (I'm assuming). So don't worry about the postman can't send your parcel safely when you are not at home. As long as you have a 'locked mailbox', those parcels will be safe. Pos Malaysia will deliver it to your home.
- It is safe to send it to your uni/office? : Reminder, anyone can take your parcels. No one will have to sign anything, so if you trust your co-workers or people from your mailing centre, please do so. But you can't blame anyone when it goes missing.
- Book quality: They are all new books, I don't think they are selling second-hand books.
- Tax: No tax fees. You just have to pay for the book.
- How long it will take? : I once received a book 2 weeks after I bought it, and I once received a book 2 months after I bought it. So it depends on the shipping situation I guess.
- How to pay for the books: Credit/debit card (default) + Paypal (You can change to Paypal payment after you set the currency setting to USD$ )
- Lost/missing parcels: Please write to their support centre after 2 months of the order. I'm not sure how they deal with this problem nowadays. In the older day (several years ago), I once lost one order and I asked the support centre. They gave me a full refund. I double-checked my address and my mailbox was locked, so I genuinely didn't receive any parcels. No lost parcels afterwards.
For me, TBD is still the best place to buy books online.
They are way cheaper (with sales) and have free shipping. Cheaper than books sold in bookstores in Malaysia. Plus, you can find books that are not sold here / hard to find locally (especially graphic novels and visual books). I don't mind waiting longer ❤
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The old post was written on the 23rd of March 2012 :
Yay! 2 weeks ago I ordered this book from Depositorybooks and it arrived last weekend from the UK.
With :
1. Free shipping
2. Fast delivery
3. Discount
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This is my second attempt with The Book Depository. I've been searching for online websites that sell books and offer free shipping, and this caught my eye. Several months ago, I ordered 2 discounted graphic books from the web but they never arrived. After 2 months of waiting, I reported to them about my books and got a full refund in a week. Pretty neat. No fuss.
Email I received :
Dear Azreen,
I am very sorry to hear that your order has not yet arrived; As this is clearly overdue we are happy to offer you a refund or a replacement whichever you prefer?
Kind Regards,
Customer Advisor
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2 weeks ago, I decided to try it again. I was not convinced that their management is bad because I've read several good reviews about this website *and they offer free shipping! Who would refuse that? So I ordered again anyway. I was willing to give a second chance to answer my curiosity! :E
The payment was made via PayPal and credited to maybank2u, which was super easy.
Postage fees = free. Ordered, confirmed and waited. It arrived home after 2 weeks. Satisfied :)
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Anyhow, I did read some bad comments on Depositorybooks. So, it depends on your luck! Just be patient, they offer a full refund, you won't lose anything and you'll gain experience. Try to take from the good side of everything :)